Kriti Bhagat, OD, shares her experience with Topcon Healthcare and how their innovative technology has transformed her practice. In this video, she discusses how Topcon has improved patient communication with clear visuals, simplified staff training with user-friendly interfaces, and provided exceptional support through their dedicated team. Ready to elevate your eye care practice? Partner with Topcon for exceptional solutions.
Video Transcript
My office would not be what it is if it wasn’t for some of the Topcon equipment that we have. I opened my office about a year and a half ago, cold start. The equipment helps when I have conversations with my patients. It helps when I’m diagnosing. It helps with preventative care, and so those are all things that just make my office a whole different level than many of the other offices a lot of the patients have already been to. It just gives me confidence to practice the way I want to also. I wouldn’t have been able to do that if it wasn’t for the Topcon equipment. I do a lot of cornea work. So from a cornea perspective, I wanted an OCT that could also do anterior segment evaluation. Not only am I taking care of the cornea for the patient, but I’m also taking care of their retina, which is a plus. And so that’s why I really like the Maestro, and it’s easy to read, it’s easy to decipher. I love it because I can just pull it up in my office to be able to show the patient exactly what I’m looking at.
Couple of my staff members have never used an OCT before, so for them to be able to just go in, learn how to use it on one or two of the other staff members, and then be able to utilize this on patients, it takes away that training aspect of it. When I pull up the image of the scleral lens and I show them if it’s touching, why we need to make a change, or if it’s sitting too high and why I need to make that change, patients are just like, oh, I agree. Like, that’s why you need to make a change to my lens. And it’s a decision I’m making with the patient, not for the patient. I think the less you have to worry about, the easier it is, and I don’t think a lot of people reflect back on the problems you don’t have. For me, I have not had issues with Topcon at all. From the sales rep to customer service to the person that’s coming in to install the equipment, it’s been seamless. And so I want the patients to feel like I’m taking care of someone who’s a family member.
